You can return items shipped by Ohooj in their original condition within 30 days of delivery. During this period, your return label will be available to you.

When will I receive my refund?

You will receive your refund within 14 days of dropping off the return package with the carrier.

Which carrier should I use to return my package?

That information will be shown when you proceed through the online return process, after selecting the items you wish to return.

Do I need to include anything in the package for Ohooj to process my refund?

No, that's not necessary. Our return process is designed so that the returns department processes the refund for the items contained in the returned package.